DeepHealth

Customer Success Manager

DeepHealth

full-time

Posted on:

Location Type: Remote

Location: Remote • Massachusetts, New Jersey • 🇺🇸 United States

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Salary

💰 $120,000 - $135,000 per year

Job Level

JuniorMid-Level

About the role

  • Build and maintain strong relationships with key stakeholders within customer organizations.
  • Regularly engage with customers to understand their challenges, goals, and ensure satisfaction.
  • Presents solutions that meet customer objectives.
  • Provides prospect/client guidance through short- and long-term strategic planning.
  • Develop a deep understanding of the company's product/service offerings.
  • Act as the voice of the customer within the company and advocate for their needs.
  • Proactively identify opportunities for upselling or cross-selling.
  • Address customer concerns and issues effectively and efficiently.
  • Utilize customer data to derive insights and suggest improvements.

Requirements

  • 2+ years of experience in a CSM role, especially in an MSP environment, technology, or a health care setting
  • Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology)
  • Proven experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Proficiency in CRM and/or CSM software and data analysis tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • A minimum of 3 years working experience as a radiographer/application specialist/MRI specialist or mammographer within a clinical setting.
  • Strong relationship-building skills
  • Strong attention to detail.
  • Ability to work independently (home office) and as a team player.
  • Proven ability to build and maintain influential customer relationships.
  • Superb verbal and written presentation and communication skills.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible working arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer success managementaccount managementsalesdata analysisradiographyMRI specializationmammography
Soft skills
communication skillsinterpersonal skillsproblem-solvingcustomer-centric approachrelationship-buildingattention to detailtime managementmultitaskingindependenceteam player