Deephaven Mortgage

Correspondent Production Manager

Deephaven Mortgage

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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About the role

  • Act as a key liaison between sales, clients, operations, and underwriting to support clear communication and smooth workflow
  • Analyze and address loan-level challenges to minimize underwriting disruptions, recommending or negotiating alternative requirements, restructuring, or exception solutions as needed
  • Engage directly with clients and partners to resolve loan-level issues and support a seamless processing experience
  • Provide expert guidance and support on loan-level and compliance matters for the Transaction Management, Pre-Close and Due Diligence teams
  • Proactively mitigate risk by maintaining an expert understanding of underwriting guidelines and matrices, partnering with underwriting to drive solution-oriented decisions
  • Manage the daily loan pipeline to ensure timely processing and resolve delays ahead of closing deadlines
  • Collaborate with cross-functional teams and brokers to support efficient, high-quality loan closings
  • Drive continuous improvement by enhancing operational efficiency, quality, and cost-effectiveness
  • Identify and lead training opportunities across the Pre-Close and Due Diligence teams
  • Mentor and develop team members to support their growth and help them achieve individual and team goals

Requirements

  • Bachelors Degree or relevant work experience in the Finance and Mortgage Industry
  • Proven experience in loan operations, underwriting, or related fields
  • Strong leadership skills
  • Comprehensive knowledge of TRID, federal, and state regulatory requirements
  • Excellent problem-solving skills and attention to detail
  • Strong communication and collaboration skills, experience with Sales a plus
  • Strives for accuracy and pays close attention to detail
  • Enjoys building strong relationships with customers and team-members
  • Promotes company values while providing optimal customer service
  • Thrives in a fast-paced environment while embracing change and innovation
  • Excellent verbal and written communication skills
  • Highly organized, analytical, detail-oriented, and self-motivated
  • Ability to manage multiple priorities in a fast-paced environment while meeting service-level timelines
  • Proficiency in Microsoft Office Suite (Word, Excel)
Benefits
  • Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
  • Generous employer-matched 401(k) plan
  • Comprehensive health insurance starting on day one of employment
  • Competitive maternity and paternity leave
  • Culture Committee with team-building events and celebrations
  • Mentorship opportunities for career development
  • Exclusive discounts on travel, tech, pets, legal, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
loan operationsunderwritingTRIDregulatory requirementsproblem-solvingattention to detailoperational efficiencytrainingmentoring
Soft Skills
leadershipcommunicationcollaborationrelationship buildingcustomer serviceorganizationalanalyticalself-motivatedadaptabilitytime management