Partner Success Engineer
Deepgram
Cloud
Customer Success Engineer
Deepgram
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $180,000 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives
- Build, nurture, and sustain customer relationships across all personas (from developers and program managers to CIOs, CTOs, and other C-level stakeholders)
- Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows
- Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy
- Make Deepgram successful in the customer’s environment by ensuring products are integrated, enabled, and adopted effectively using best practices and reference architectures
- Continuously operate in discovery mode to surface customer issues and translate them into actionable requirements for internal teams
- Run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging support, solutions design, and commercial growth
- Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
- Leverage AI to amplify impact: apply AI in Customer Success to drive customer outcomes and surface insights
- Proactively identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption) partnering with Sales
- Develop and execute structured customer success plans aligning business outcomes with Deepgram’s product capabilities
- Initiate and lead executive business reviews, joint planning sessions, and strategy workshops
- Serve as the voice of the customer internally to influence product roadmap, GTM strategy, and internal tools
- Track, analyze, and report on KPIs (adoption, usage, health, satisfaction, expansion, and revenue impact)
Requirements
- 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus)
- A proven track record blending customer engagement with technical expertise, solution design, technical problem-solving, and commercial growth
- Hands-on experience running product demos, POCs, or technical workshops with enterprise customers
- Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
- Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required)
- Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.)
- Exceptional interpersonal, communication and collaboration skills with ability to influence stakeholders including executives
- Strong sense of ownership and stewardship for customers
- Strong understanding of partner ecosystems and channel business models (resale, referral, integrations, co-marketing, co-selling)
- Willingness to travel up to 50% (are you willing to travel up to 50%? required on application)
- Thrive at the intersection of sales engineering, account management, and customer success; high EQ and high learning index
- Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies (preferred)
- Familiarity with automation tools, advanced analytics, and/or basic scripting (preferred)
