Customer Support

• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised
• Be the first point of contact for incoming customer requests – from initial inquiry to resolution
• Leverage your audit experience by reproducing customer cases before handing them over to our development team
• Communicate with users in a clear, structured, and proactive way
• Document solutions, write handbook articles, and contribute to release notes
• Collaborate closely with Product, Engineering, and Sales to improve the product and processes
• Help scale workflows and knowledge bases as our customer base grows

Customer Experience Specialist – All Genders

Customer Support Specialist, DNA Synthesis

Customer Experience Representative

Freelancer, Customer Service (Inbound)

Freelance Customer Service – EU Only