Customer Experience Specialist
Deep Neuron Lab
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Junior
About the role
- Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised
- Be the first point of contact for incoming customer requests – from initial inquiry to resolution
- Leverage on your audit experience by reproducing customer cases before handing them over to our development team
- Communicate with users in a clear, structured, and proactive way
- Document solutions, write handbook articles, and contribute to release notes
- Collaborate closely with Product, Engineering, and Sales to improve the product and processes
- Help scale workflows and knowledge bases as our customer base grows
Requirements
- 1-2 years of experience in financial audit or a related field
- Strong technical affinity and curiosity for how complex software works
- Excellent communication skills in German and English (C1+)
- A structured, hands-on approach to solving problems
- Strong project management skills
Benefits
- 30 vacation days per year
- Competitive compensation package
- Ownership from day one, flat hierarchies, short decision paths
- Flexible working hours
- A collaborative, international, ambitious, and supportive team
- Strong team culture with regular offsites, events, and open feedback
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial auditsoftware troubleshootingdocumentationproblem solvingproject management
Soft skills
communicationcollaborationstructured approachproactive mindsetcustomer advocacy