Client Onboarding and Support Specialist

Deep End Talent Strategies

Onboarding & Support Specialist at Carrot transforming eye care diagnostics through technology. Leading virtual onboarding sessions and providing technical support for new customers.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and training within the eyecare industry, with strong communication and organizational skills to manage multiple projects and support customer success effectively.

Highest-signal resume keywords

Customer OnboardingTechnical SupportCommunication SkillsCRM ManagementEyecare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingTrainingCustomer SupportDocumentationProject Management

Soft Skills

Excellent CommunicationPresentation SkillsOrganizational SkillsTech-Savvy

Tools & Technologies

SalesforceHubSpotZendeskDialpad

Industry Keywords

EyecareOptometryOphthalmology

About the role

Key responsibilities & impact

Lead virtual onboarding sessions and product trainings for new customers
Serve as the primary point of contact for support tickets, troubleshooting, and technical questions
Partner closely with Account Management to ensure customers achieve full “healthy” status after onboarding
Document and track customer interactions in our CRM (Salesforce/HubSpot)
Experience in support ticketing via Zendesk & Dialpad is a bonus
Identify and escalate recurring product or workflow issues to the Product and Engineering teams
Support conference and on-site training events as needed (50-75% travel required)
Contribute to internal documentation, training materials, and support processes to improve team efficiency

Requirements

What you’ll need

2–3 years of experience in onboarding, training, or customer support
Experience in the eyecare industry (optometry or ophthalmology) strongly preferred
Excellent communication and presentation skills—comfortable leading virtual trainings and customer calls
Tech-savvy and organized; able to manage multiple onboarding projects simultaneously
Willingness to travel 50-75% of the time for customer meetings and conferences
Resides in or willing to work CST or PST hours consistently

Benefits

Comp & perks

Health, dental, and vision benefits
401(k) plan with company match
Unlimited PTO
Remote work flexibility