Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Deep End Talent Strategies

Client Onboarding and Support Specialist

Deep End Talent Strategies

Onboarding & Support Specialist at Carrot transforming eye care diagnostics through technology. Leading virtual onboarding sessions and providing technical support for new customers.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead virtual onboarding sessions and product trainings for new customers
  • Serve as the primary point of contact for support tickets, troubleshooting, and technical questions
  • Partner closely with Account Management to ensure customers achieve full “healthy” status after onboarding
  • Document and track customer interactions in our CRM (Salesforce/HubSpot)
  • Experience in support ticketing via Zendesk & Dialpad is a bonus
  • Identify and escalate recurring product or workflow issues to the Product and Engineering teams
  • Support conference and on-site training events as needed (50-75% travel required)
  • Contribute to internal documentation, training materials, and support processes to improve team efficiency

Requirements

What you’ll need
  • 2–3 years of experience in onboarding, training, or customer support
  • Experience in the eyecare industry (optometry or ophthalmology) strongly preferred
  • Excellent communication and presentation skills—comfortable leading virtual trainings and customer calls
  • Tech-savvy and organized; able to manage multiple onboarding projects simultaneously
  • Willingness to travel 50-75% of the time for customer meetings and conferences
  • Resides in or willing to work CST or PST hours consistently

Benefits

Comp & perks
  • Health, dental, and vision benefits
  • 401(k) plan with company match
  • Unlimited PTO
  • Remote work flexibility

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
OnboardingTrainingCustomer SupportDocumentationProject Management
Soft Skills
Excellent CommunicationPresentation SkillsOrganizational SkillsTech-Savvy