Dental Lab Partnership Manager

Deep End Talent Strategies

Lab Partnership Manager managing relationships across Incisive's dental lab network. Ensuring seamless transitions and quality standards in dental workflows between labs and practices.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary product and operational point of contact for Incisive's specialty lab network
Work directly with lab partners to ensure seamless case transitions across the practice – Incisive – lab workflow
Build and maintain strong working relationships with lab principals and production leads to facilitate open communication, surface friction early, and drive continuous improvement
Manage and streamline onboarding of new labs into the Incisive network, including workflow documentation, pricing, integration readiness, and training
Monitor lab capacity across the network and work proactively with labs and internal teams to prevent backlogs or case delays
Define, track, and enforce quality standards for each lab’s fulfillment, including turnaround time, remake rate, and case acceptance criteria
Develop escalation and remediation playbooks for quality issues, working with clinical support to resolve cases affecting practices
Conduct regular performance reviews with lab partners, sharing data and jointly identifying areas for improvement
Translate lab and practice workflow needs into clear, well-scoped product requirements, user stories, and acceptance criteria
Partner with product and engineering to design, build, and iterate on software that improves case submission, status visibility, quality tracking, and lab communication
Identify opportunities to automate manual touchpoints in the lab workflow, reducing friction for labs, practices, and the Incisive clinical team
Define and own the KPIs that measure lab network health: turnaround time, on-time delivery rate, remake rate, case volume by lab and discipline, and practice satisfaction
Build and maintain dashboards and reports that give internal stakeholders and lab partners clear visibility into performance
Analyze case flow data to identify patterns, inefficiencies, and opportunities for routing or workflow improvements
Deliver regular lab performance summaries to leadership, with clear recommendations and action plans
Partner with Incisive’s sales and growth teams to align lab capacity and capabilities with new practice onboarding plans
Work with clinical support to ensure the team has the tools, information, and processes needed to own every case from scan to delivery
Collaborate with finance and operations on lab pricing, invoicing accuracy, and cost-per-case tracking
Serve as the internal subject-matter expert on lab operations, educating stakeholders across the company on lab capabilities, constraints, and workflows
Contribute to Incisive’s lab network strategy, including decisions about which specialties and geographies to expand into
Evaluate new lab partners against defined criteria and lead the due diligence and onboarding process
Identify opportunities for deeper lab integrations—including data exchanges, automated case routing, and co-developed workflows—that create durable competitive advantages
Stay current on trends in dental lab technology, digital workflows, and materials to inform Incisive’s long-term product direction

Requirements

What you’ll need

Operations or clinical operations experience in healthcare, dental, or a related field
Demonstrated ability to build and manage external partner relationships, ideally with vendors, labs, or clinical service providers
Strong data and analytics instincts—comfortable defining metrics, digging into data, and communicating findings to varied audiences
Excellent communicator who can move fluidly between internal communications and operational conversations with lab partners
Highly organized with strong project management skills and the ability to drive multiple workstreams simultaneously

Benefits

Comp & perks

Target Bonus: 20%
Equity Participation
Medical, Dental, and Vision Benefits
401k with Company Match
Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisproject managementworkflow documentationquality standards enforcementKPI definitionperformance reviewautomation of workflowsdashboard creationcase flow analysislab integration

Soft Skills

relationship buildingcommunicationorganizational skillsproblem-solvingcollaborationleadershipadaptabilityanalytical thinkingnegotiationstrategic thinking