Clinical Support Specialist

Deep End Talent Strategies

Clinical Support Specialist supporting dental practices with technology solutions. Engage in problem-solving and contribute to building the support function from scratch.

Posted 5/13/2026full-timeRemote • California, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as first-line support for dental practices via text, phone and email
Handle order inquiries, billing questions, and general account support
Track and resolve support tickets using our helpdesk solution
Manage lab fulfillment questions and coordinate with lab partners
Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support
Coordinate equipment replacements and warranty claims
Maintain detailed records of common issues and resolutions
Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues

Requirements

What you’ll need

4+ years in dental industry in a practice or dental lab
Excellent verbal and written communication skills
Familiarity with intraoral scanning
Comfort creating support documentation
Familiarity with multiple software systems and quick to learn new tools
Meticulous attention to detail and technical problem-solving
Extreme customer service mindset
Ability to work independently in remote environment

Benefits

Comp & perks

Remote-First: Work from anywhere with flexibility to manage your schedule
Unlimited PTO: We trust you to balance work and life without counting days
Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
Culture : Small, fast-growing team that works hard and has fun along the way
Modern Tools : Latest technology and systems to do your job effectively
Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

intraoral scanningtechnical problem-solvinghelpdesk solutionsupport documentation

Soft Skills

verbal communicationwritten communicationattention to detailcustomer service mindsetindependent work