Deel

Technical Support Specialist

Deel

full-time

Posted on:

Location Type: Remote

Location: Remote • 💃 Anywhere in Latin America

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptNode.jsPythonSplunkSQL

About the role

  • Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
  • Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
  • Provide clear, concise, and actionable updates to internal teams about technical problems.
  • Work closely with product, engineering and other global teams to resolve escalations.
  • Specialize in different business areas like Payroll and become a subject matter expert.
  • Help refine processes to enhance operational efficiency and reduce repetitive escalations.
  • Create and maintain knowledge base articles to empower frontline teams.
  • Continually learn the Deel platform, keeping up to date with product features and changes.
  • Achieve and exceed multiple performance-related targets.
  • Participate in ongoing product training and process improvement initiatives.

Requirements

  • 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment
  • 1+ year of experience in Customer Support roles
  • Fluent in both written and verbal English
  • Strong analytical skills, attention to detail, and a proven track record of resolving technical issues
  • Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools)
  • Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code
  • Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic)
  • Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking
  • Ability to explain technical concepts in simple terms to non-technical stakeholders
  • Use initiative in identifying trends and/or process improvements
  • Have previously embraced remote work, capable of working independently and self-motivated
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLRESTful APIsdebugging toolsPythonNode.jsapplication logs analysismonitoring toolstroubleshootingtechnical issue diagnosisprocess improvement
Soft skills
analytical skillsattention to detailcommunicationinitiativeproblem-solvingself-motivatedability to explain technical conceptsteam collaborationadaptabilitycustomer support