QA Engineer

• Conduct regular audits of customer-facing and operational tasks to ensure compliance with established quality standards.
• Analyze and produce data and performance metrics to identify trends and areas for improvement within operational processes.
• Manage audited teams and their evaluations independently and responsibly from top to bottom.
• Provide timely feedback and coaching to operational teams based on audit findings.
• Collaborate with your audited team POC to develop and implement quality improvement initiatives on processes or products.
• Document and maintain quality assurance procedures and guidelines for operational tasks.
• Support the training of new team members on quality standards and processes.
• Investigate and address customer complaints or issues related to operational quality.
• Identify team or global process, agent and experience gaps
• Generate and present reports on quality performance to management on a regular basis.
• Participate in the development and execution of process improvement projects.
• Stay informed about industry best practices and process requirements related to operational quality.

QA Specialist – Operational Excellence

Senior Automation Testing Engineer

Mid/Senior QA Engineer

QA Engineer

QA Engineer – Manual Testing, Automation Experience

Product Support, QA Specialist