QA Specialist – Operational Excellence
Deel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Junior
Tech Stack
SQL
About the role
- Conduct regular audits of customer-facing and operational tasks to ensure compliance with established quality standards.
- Analyze and produce data and performance metrics to identify trends and areas for improvement within operational processes.
- Manage audited teams and their evaluations independently and responsibly from top to bottom.
- Provide timely feedback and coaching to operational teams based on audit findings.
- Collaborate with your audited team POC to develop and implement quality improvement initiatives on processes or products.
- Document and maintain quality assurance procedures and guidelines for operational tasks.
- Support the training of new team members on quality standards and processes.
- Investigate and address customer complaints or issues related to operational quality.
- Identify team or global process, agent and experience gaps
- Generate and present reports on quality performance to management on a regular basis.
- Participate in the development and execution of process improvement projects.
- Stay informed about industry best practices and process requirements related to operational quality.
Requirements
- Bachelor’s degree or equivalent work experience.
- 1+ year experience in quality assurance or operations, especially in areas like payments, HR, payroll, or mobility.
- Strong analytical skills with experience using spreadsheets, Looker, and SQL to identify opportunities for improvement.
- Excellent communication skills (verbal and written) and ability to collaborate effectively across teams.
- Detail-oriented with a focus on accuracy.
- Knowledge of quality management systems and methodologies.
- Self-motivated with a problem-solving mindset.
- Passionate about customer satisfaction and user experience.
- Continuous learner, staying updated on industry trends.
- Experience with Zendesk, Jira, Looker, or the Deel platform is a plus.
- Experience in a global SaaS company is preferred.
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assurancedata analysisperformance metricsspreadsheetsLookerSQLquality management systemsprocess improvementauditingcustomer complaint investigation
Soft skills
analytical skillscommunication skillscollaborationdetail-orientedself-motivatedproblem-solvingcustomer satisfactionuser experiencecoachingtraining