Agent Operations, HR Experience

Deel

HR operations support role for Deel in APAC, collaborating with global HR teams remotely. Managing HR requests and supporting automation of HR processes across multiple regions.

Posted 5/28/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide operational HR support for requests across multiple regions and time zones.
Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
Manage and process operational requests while ensuring timely delivery within established SLAs
Serve as temporary operational backup for country HR operations when coverage gaps occur.
Collaborate with country owners and team leads to ensure continuity of HR service delivery.
Participate in cross-functional initiatives and operational improvements as required.
Other ad hoc duties as required by the HR Experience department to support operational needs.
Design, build, and maintain AI agents and automation workflows that support HR operations at scale
Identify manual or repetitive HR processes and turn them into reliable, intelligent automations
Monitor agent performance, troubleshoot issues, and iterate based on data and feedback
Other ad hoc duties as required by the HR Experience department to support operational needs.

Requirements

What you’ll need

Minimum of 2+ years of experience in HR operations, HR shared Services, or a similar HR support role, with hands-on experience in AI and automations.
Fluent in English, and local language
Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model
Demonstrated experience working in high-volume HR operational environments
Experience working in a global HR environment supporting multiple regions or countries
Proven ability to manage time-sensitive HR requests and operational tasks while maintaining accuracy and quality
Excellent written and verbal communication skills
Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast-paced environment
Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable
Experience with HR systems, case management tools, or HRIS platforms
Strong analytical thinking; ability to map processes and turn them into automated solutions
Must be located in the APAC region

Benefits

Comp & perks

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR operationsAIautomationcase management toolsHRISprocess mappingdata analysiscomplianceemployee life cycletime-sensitive task management

Soft Skills

communicationorganizational skillsprioritizationproblem-solvingcollaborationflexibilityattention to detailadaptabilitycustomer serviceanalytical thinking