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Deel

Customer Operations Manager – French-speaking

Deel

Customer Operations Manager II aiding clients as trusted advisors at Deel. Building relationships and driving revenue for global talent connection.

Posted 5/15/2026full-timeRemote • 🇫🇷 FranceJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • The Customer Success Manager (CSM) will be responsible for a high volume of small-spend accounts in either our SMB/MM or Enterprise segments.
  • Identify and escalate risks that could lead to customer churn.
  • Build strong relationships with clients by identifying pain points, proposing solutions, and uncovering opportunities for growth and revenue generation.
  • Serve as the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
  • Provide a high-quality day-to-day experience for our customers.
  • Coordinate with internal teams to ensure timely responses and completion of customer requests.
  • Drive adoption of platform features that improve the customer experience and support retention.

Requirements

What you’ll need
  • Minimum of 2+ years of relevant work experience, including client-facing roles.
  • Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
  • A relationship builder who remains calm and composed during crises or criticism and celebrates partners’ successes.
  • Quantitatively inclined and data-savvy: you may not need to be a SQL expert, but you should enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and turning raw numbers into simple, actionable recommendations.
  • A reliable, motivated self-starter with a growth mindset who thrives in fast-paced environments, adapts to setbacks or pivots, and accepts high levels of responsibility.
  • Demonstrated track record of achievement — for example, success at a top-tier company, measurable business impact, rapid assumption of responsibility, or recognition through competitive awards.
  • Strong analytical foundation with the ability to manipulate and synthesize data.
  • Naturally curious and motivated to make an impact.
  • Fluent in French and English.

Benefits

Comp & perks
  • Stock grant opportunities, subject to role, employment status, and location.
  • Additional perks and benefits depending on employment status and country.
  • Flexible remote work options, with optional WeWork access.

ATS Keywords

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Hard Skills & Tools
data analysisSQLcustomer relationship management
Soft Skills
relationship buildingcalm under pressuredata-savvyself-startergrowth mindsetadaptabilityanalytical thinkingcuriositycommunicationproblem-solving