Deel

Senior Manager, Customer Success – Enterprise

Deel

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Strategic Leadership: Develop and execute advanced strategies for customer success, focusing on long-term growth and satisfaction.
  • Team Development: Build, mentor, and lead teams of Customer Success Managers, fostering a culture of excellence and continuous improvement.
  • High-Level Client Engagement: Cultivate relationships with key stakeholders, understanding their strategic goals and aligning Deel's offerings to their needs.
  • Innovation and Improvement: Leverage insights from customer data to drive product and service enhancements.
  • Operational Excellence: Streamline processes and systems to improve efficiency and customer experience.

Requirements

  • 7+ years of experience in multi-country payroll working with Fortune 500 organizations
  • 5+ years of experience in customer success leadership or a related field
  • Demonstrated ability to develop and execute large-scale change management strategies. Experience integrating acquired companies into existing processes is a bonus.
  • Adept in configuring and managing Workday integrations with multi-country global payroll systems, ensuring compliant and efficient data flow across HR, finance, and payroll platforms.
  • Willingness to get into the weeds to solve problems. Our leaders are hands-on and know our product and operations better than their team.
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
  • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success leadershipchange management strategiesWorkday integrationsmulti-country payroll systemsdata flow managementprocess improvementproduct enhancementoperational excellencestrategic planningteam development
Soft Skills
strategic leadershipmentoringrelationship buildingproblem-solvingself-startergrowth mentalityadaptabilityhands-on leadershipcommunicationcontinuous improvement