Deel

Customer Onboarding, PEO

Deel

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Helping customers from low and medium-touch journeys through onboarding and offboarding
  • Helping your teammates with escalations and day-to-day questions on processes and Deel products
  • Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
  • Setting up customers to success in timely manner through becoming expert in Deel products
  • Problem solve Client’s issues and proactively advocate for Client’s success
  • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
  • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Requirements

  • You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
  • 1-2 years of experience with Professional Employer Organization (PEO)
  • Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
  • Creative approach to problem-solving and embrace the challenge with the tools at your disposal.
  • Excellent communicator with great written and presentation skills.
  • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
  • Demonstrate understanding of project management principles and ability to lead projects to completion successfully
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
  • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
  • Have a strong analytical foundation with the ability to manipulate and synthesize data
  • Are curious by nature and interested in making an impact
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingintegration managementB2B SaaSproject managementdata analysisprocess improvementproduct automationcustomer success advocacycomplex project managementPEO experience
Soft Skills
problem-solvingcommunicationrelationship buildingcalm under pressureself-startergrowth mentalityadaptabilityanalytical thinkingcreativityteam collaboration