Deel

Associate Customer Success Manager

Deel

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Job Level

JuniorMid-Level

Tech Stack

SQL

About the role

  • Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
  • Build deep relationships and strategically navigate clients through their experience journey
  • Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
  • Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
  • Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
  • Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
  • Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
  • Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Requirements

  • 1-3+ years of experience, can be in any customer facing role, support, operations, customer success
  • Ability to manage and prioritize high volumes of customer requests
  • Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
  • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
  • Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
  • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
  • Have a strong analytical foundation with the ability to manipulate and synthesize data
  • Are curious by nature and interested in making an impact
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
relationship buildingcrisis managementdata analysisproblem solvingproject managementself-startergrowth mentalityanalytical skillscuriositycommunication