Manager, Customer Onboarding
Deel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
JuniorMid-Level
About the role
- Managing a growing team of OBMs who help new SMB customers with onboarding. Recruiting, hiring, and training new team members
- Responsible for team motivation, and individual personal development
- Help to set KPIs for the team, and ensure that team reaches KPIs
- Becoming an expert user of the Deel platform and ensuring that team is also becoming an expert. Jump on any related escalation, help the team deal with difficult customers and complicated cases, and drive to resolution.
- Driving initiatives that are impacting cross-onboarding teams, and facilitating improvement of Customer journeys holistically
- Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
- Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.
Requirements
- 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product.
- Strong project management skills with a focus on anticipating next steps.
- High attention to detail with the ability to design organized onboarding plans.
- Customer-focused with experience building strong customer relationships.
- Team player with experience working in diverse teams.
- Strong communicator, able to present complex ideas clearly in writing, presentations, and verbally.
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer onboardingcustomer successB2B SaaS
Soft skills
team motivationpersonal developmentKPI settingcustomer relationship buildingcommunicationcoachingprocess improvementteam collaborationattention to detail