Operations Analyst, Global Service Center
Deel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇰🇪 Kenya
Visit company websiteJob Level
Junior
About the role
- Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
- Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
- Solve customer problems, and execute operations as required during the onboarding stage.
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation
Requirements
- Flawless English (min. C1)
- At least 1 year experience in a Customer Onboarding or Customer Support
- You love supporting customers, solving their problems and executing relevant operations
- High attention to detail and can design an organized, effective onboarding plan and schedule for clients
- Willingness to work different shifts (potentially weekends or night shifts)
- Driven, think on your feet, and thrive in a fast-paced, challenging environment.
- Confidence in communicating with people at all levels both externally and within the organization
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportproblem solvingattention to detailorganizational skillseffective communicationadaptabilitydrivenconfidencecollaborationprocess improvement