Customer Onboarding Manager
Deel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
- Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
- Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
- Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
- Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.
Requirements
- 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
- Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
- Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.
- Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
- Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.
- Bonus: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
- Experience working with clients and team members from multiple countries and across multiple time zones.
- Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingB2B SaaSHRPayrollFinanceImplementationTechnical Account ManagementProject ManagementBenefitsFintech
Soft skills
customer relationship buildingteachingproject managementcommunicationattention to detailautonomous workprioritizationproblem solvingcollaborationcreativity