Support Engineer

• Lead and manage the IT Support Engineers and Technical Support Specialist teams, ensuring effective resolution of customer queries related to Deel’s platform and services.
• Provide Tier 3 support for IT-related tickets, including break-fix issues and access management.
• Troubleshoot and maintain both hardware and software issues across MacOS and Windows platforms.
• Collaborate with cross-functional teams such as InfoSec, DevOps, and Engineering to address broader technical challenges.
• Administer system and application access through role-based access controls (RBAC).
• Manage and document IT processes to improve team efficiency and service delivery.
• Perform root cause analysis to resolve recurring technical issues.
• Provide technical support during scheduled calls or live troubleshooting sessions.
• Execute IT projects as assigned by management.
• Participate in an on-call support rotation for weekend coverage.

IT Support Engineer Lead

Analista de Suporte à Aplicação

Analista de Soporte y Atención, Junior

Customer Support Analyst – L1

Technical Support Assistant