Customer Success Manager

• The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.
• Identify and flag risks that will lead to customer churn.
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
• Responsible for providing a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Customer Success Manager

Customer Success Specialist

Junior Customer Success Analyst

Mid Market Customer Success Manager

Customer Success Specialist