Manager

• Oversee and drive the smooth flow of work within the team, managing a team of Credit Risk Analysts and people managers.
• Support leaders on strategic projects in the Credit & Collections field, as needed and proactively assist with the efficient implementation of new credit & collections processes, demonstrating initiative and can-do attitude.
• Identify and investigate potential credit risky clients and action accordingly.
• Ensure investigations are completed to a high standard, including the preparation of high quality investigation reports and the accurate filing or logging of relevant supporting material.
• Handle escalations from various teams as per procedures.
• Own complex client reconciliations, alongside the Payments team
• Manage the relationship with external vendors
• Assist with providing payment-related compliance expertise to improve processes, tooling, and automation.
• Create and maintain thorough and clear documentation on SOP’s and team training.

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