Oversee and drive the smooth flow of work within the team, managing a team of Credit Risk Analysts and people managers.
Support leaders on strategic projects in the Credit & Collections field, as needed and proactively assist with the efficient implementation of new credit & collections processes, demonstrating initiative and can-do attitude.
Identify and investigate potential credit risky clients and action accordingly.
Ensure investigations are completed to a high standard, including the preparation of high quality investigation reports and the accurate filing or logging of relevant supporting material.
Handle escalations from various teams as per procedures.
Own complex client reconciliations, alongside the Payments team
Manage the relationship with external vendors
Assist with providing payment-related compliance expertise to improve processes, tooling, and automation.
Create and maintain thorough and clear documentation on SOP’s and team training.
Requirements
5-7 years in high-volume finance or credit control
3-5 years experience managing teams
Strong written and verbal communication skills
Data-driven with a structured problem-solving approach
Highly organized with strong attention to detail
Ability to work in a fast-paced, global environment while ensuring accuracy
Self-motivated and able to execute independently in a remote setting
Benefits
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords
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