Dedicated IT

IT Engineer

Dedicated IT

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 per year

About the role

  • Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
  • Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
  • Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
  • Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
  • Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.
  • Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
  • Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed.
  • Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
  • Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.
  • Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.
  • Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

Requirements

  • Minimum Education: High School Diploma or GED required.
  • Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
  • Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred.
  • Healthcare IT Experience: Previous experience in Healthcare IT is Required, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
  • Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.
Benefits
  • Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
  • 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
  • Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
  • Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
  • People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinginstallationconfigurationdocumentationend-user trainingsystem performance improvementSLA managementsupport ticketingincident reportingtechnical support
Soft Skills
collaborationcommunicationmentorshipproblem-solvinguser experience focusproactive identificationteamworkclient relationship managementleadershiptime management
Certifications
CompTIA A+CompTIA Network+CompTIA Security+Cisco certificationsMicrosoft certifications