Customer Success Manager
Dedalus
full-time
Posted on:
Location Type: Office
Location: Bordeaux • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- As a Customer Success Manager, you will join our Customer Success Team to build long-term, trust-based relationships with our clients.
- As the primary point of contact for our clients, you will implement actions and initiatives designed to create value and improve customer satisfaction.
- Strengthen customer satisfaction: develop strong, trust-based relationships with clients, ensure contract execution, and support clients in optimizing their use of our solutions.
- Collaborate with product and development teams to incorporate customer feedback.
- Develop a strategy with the GAM to secure and maximize revenue.
Requirements
- Master’s degree (or equivalent, Bac+5) in Business, Management, Business Administration, or Health IT
- Proven first experience in a similar role, ideally within the health IT sector
- Ability to analyze client needs and recommend tailored solutions
- Interest in project management and cross-functional coordination (support, technical, commercial)
- Excellent written and verbal communication skills and a strong preference for collaborative, cross-functional work
- Strong customer service orientation and ability to build trust-based relationships
- Professional working proficiency in English
- Knowledge of or experience with one of our solutions (Orbis, DxCare, etc.) is a plus
Benefits
- Dedalus is committed to providing a motivating and rewarding work experience that reflects our employees’ passion for our mission: making caregivers’ daily work easier.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementclient needs analysissolution recommendation
Soft skills
customer service orientationrelationship buildingcollaborative workcommunication skills
Certifications
Master’s degreeBac+5