Dedale (ex-Software Club)

Content Engagement Associate

Dedale (ex-Software Club)

full-time

Posted on:

Location Type: Hybrid

Location: Cebu • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

About the role

  • Monitoring and analyzing how clients are using our platform, including content access and engagement metrics.
  • Identify trends and behaviors in client activity and create personalized content recommendations that align with their interests and needs.
  • Actively communicate to clients and keep them informed about new content releases platform updates, features, and events through emails or newsletter, ensuring they remain engaged.
  • Coordinate with various internal stakeholders to address client inquiries and concerns, ensuring timely and effective resolution.
  • Address and resolve any platform-related issues to maintain a positive client experience and satisfaction.
  • Share insights and feedback with internal teams to support ongoing improvements in content offerings and client interactions.

Requirements

  • At least 2-3 years of experience in roles involving client correspondence, internal stakeholder coordination, project management, and the like.
  • Excellent communication skills in English, both verbal and written
  • Experience in content writing and newsletter writing, with the ability to craft compelling and engaging content is a plus
  • Strong interpersonal skills to build and maintain relationships with clients; capacity to interact with high-level executives and seasoned investors
  • Excellent problem-solving mindset with a proactive, customer-centric approach and the ability to think critically
  • Great attention to detail with the capacity to analyze client interactions and behaviors
  • Proficiency in CRM software (Hubspot is a plus) and other relevant tools
  • Proficiency in Airtable is a plus
  • Ability to work independently and collaboratively in a fast-paced environment
Benefits
  • You would like to work in a start-up environment
  • You are passionate about technology and investing

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
content writingnewsletter writingproject managementdata analysis
Soft skills
communication skillsinterpersonal skillsproblem-solvingattention to detailcustomer-centric approachcritical thinking