Decoded

Client Manager

Decoded

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £40,000 - £45,000 per year

About the role

  • Being a trusted guide for clients: Supporting the client and their team through the delivery process. This means having a clear understanding of the programme objectives, garnering regular feedback, providing actions to ensure complete client satisfaction and providing the information necessary to demonstrate the impact of Decoded programmes.
  • Setting projects and programmes up for success: Supporting Decoded teams through the delivery process and holding them to account. Managing the delivery of Decoded programmes to ensure they’re being flawlessly operationalised, raising and helping to find solutions to potential barriers or issues affecting delivery and ensuring that Decoded is on track to meet the client's expectations.
  • Creating opportunities for growth within client base: Creating the conditions for growth within accounts by delivering successful programmes, managing resources effectively, spotting new and recurring opportunities and sharing this information with Client Directors and the Decoded sales team.

Requirements

  • Experience in client management and knowledge of how to drive projects and deliverables forward
  • A clear understanding of how to develop relationships - both internally and externally with clients
  • A natural inclination to plan for what might happen next - more than just a ‘safe pair of hands’
  • A keen eye for detail and drive to hold yourself and your work to a high standard, going above and beyond to deliver excellence in all you do.
Benefits
  • 33 days leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8.
  • We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance.
  • Company pension contributions
  • Private health care including dental, GP and hospital cover and a gym discount to help you prioritise your wellbeing after a successful probation period*
  • Travel insurance
  • Social events including themed Christmas, summer days and quarterly in-person/virtual company get-togethers
  • Continuous learning and development, coaching and development to allow you to reach your potential.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client managementrelationship developmentplanningattention to detailexcellence in delivery