People Operations

• Serve as a first point of contact for employee and manager inquiries related to People programs, policies, and day-to-day PX services
• Respond to questions through multiple channels (ticketing system, email, Teams) and escalate appropriately
• Educate employees and managers on self-service tools and available resources
• Manage the PX inquiry queue ensuring timely response, accurate routing, and consistent tracking of tickets
• Act as the communication liaison for PX-led initiatives, policy updates, and other employee-facing content
• Prepare and respond to documentation requests (employment verifications, legal inquiries)
• Execute a wide range of Workday transactions including job changes, organizational updates, promotions, one-time payments
• Collaborate with managers and PX/functional partners to ensure transactions are accurate and compliant
• Troubleshoot system or process issues and escalate complex cases to People Tech or PX Leads
• Draft and edit employment documents including job change letters, promotion offer letters, and employment verification letters
• Maintain digital and physical employee records in alignment with recordkeeping policies and legal requirements
• Manage end-to-end unemployment claims and employment verification processes
• Oversee PO and invoice processing related to People Success vendors and programs
• Administer and support employee programs such as Tuition Reimbursement and Electric Vehicle/Commute incentives
• Own the end-to-end onboarding process for contingent workers including background checks and Workday processing
• Contribute to documentation of People Success processes, SOPs, and employee resources
• Identify trends or recurring issues and flag opportunities to improve service delivery
• Participate in PX projects and pilots offering frontline insights

People Success Coordinator

Senior People & Culture Manager

People Operations Generalist

People Operations Business Partner

Associate Director, People Operations

Senior Director, Sales Specialists – People Protection