Help Desk Support Specialist – Intermediate

DecisionPoint Corporation

Provide onsite customer support for SDDC users, troubleshooting IT issues and managing service requests. Collaborate with various IT professionals to resolve incidents and maintain systems.

Posted 6/9/2026full-timeSouthport • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide onsite customer support for SDDC local and remote users
Troubleshoot various IT issues including workstations, software, and connectivity
Create, track and manage incidents in ticketing system
Provide after-hours on-call support when required

Requirements

What you’ll need

Active Secret clearance
Minimum 5 years of help desk, customer support, IT support experience
Experience with ticketing systems (AESD, Remedy, ServiceNow)
Knowledge of Microsoft Windows, Microsoft 365, and peripherals
DoD secure environment awareness

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingcustomer supportIT supportincident management

Soft Skills

communicationproblem-solving

Certifications

Active Secret clearance