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Help Desk Support Specialist – Intermediate
DecisionPoint CorporationProvide onsite customer support for SDDC users, troubleshooting IT issues and managing service requests. Collaborate with various IT professionals to resolve incidents and maintain systems.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
troubleshootingcustomer supportIT supportincident management
Soft Skills
communicationproblem-solving
Tools & Technologies
ticketing systemsAESDRemedyServiceNowMicrosoft WindowsMicrosoft 365
Certifications & Qualifications
Active Secret clearance
Industry Keywords
DoD secure environment
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide onsite customer support for SDDC local and remote users
- Troubleshoot various IT issues including workstations, software, and connectivity
- Create, track and manage incidents in ticketing system
- Provide after-hours on-call support when required
Requirements
What you’ll need- Active Secret clearance
- Minimum 5 years of help desk, customer support, IT support experience
- Experience with ticketing systems (AESD, Remedy, ServiceNow)
- Knowledge of Microsoft Windows, Microsoft 365, and peripherals
- DoD secure environment awareness
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Professional development