Junior Computer User Support Specialist

DecisionPoint Corporation

Junior Computer User Support Specialist providing Tier II support for Norfolk Naval Shipyard. Focused on Windows and macOS environments with a strong IT support and troubleshooting background.

Posted 5/29/2026full-timePortsmouth • Virginia • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityDNSMacOSServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide Tier II computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance with established procedures.
Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
Maintain compliance with role-based access control (RBAC) policies and acceptable use standards.
Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments.
Support shift-based or on-call operational schedules, as required.
Assist with supporting remote and hybrid workforce environments while meeting defined service-level agreements (SLAs).
Follow ITIL-aligned service management practices and contribute to continuous service improvement.

Requirements

What you’ll need

Active Top Secret clearance with SCI eligibility.
Associate Degree in Information Technology, Computer Science, or a related field with a minimum of 2 years of relevant IT support experience in a Tier II or equivalent support role.
CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy.
Experience providing end-user support in an enterprise IT environment.
Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work independently and collaboratively while managing multiple priorities.

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Tier II supportdesktop supporttroubleshootinguser account managementnetworkingcybersecurityservice managementincident managementproblem-solvinganalytical skills

Soft Skills

clear communicationcustomer-focused supportindependent workcollaborationtime managementability to manage multiple priorities

Certifications

CompTIA Security+Top Secret clearance