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Business Analyst – Watch Officer
DecisionPoint Corporation. Provide support to the 24/7 Emergency Operations Center (EOC) staff .
About the role
Key responsibilities & impact- Provide support to the 24/7 Emergency Operations Center (EOC) staff
- Serve as the communication liaison between the EOC, supported Centers, Institutes and Offices (CIOs), outside federal agencies, health officials, and the public
- Screen and triage all response-related calls, and transfer call to the appropriate subject matter expert (SME- Duty Officer/Communications Coordinator)
- Receive, assess, and report response-related information in accordance with existing Standard Operating Procedures (SOPs) and protocols
- Become proficient with EOC Database Support System (EDSS) for triage support and response protocol guidance
- Document response-related calls in the appropriate CDC system
- Track critical actions for monthly report for Duty Officer and Senior Operations Officer
- Coordinate with response task forces and teams to meet support requirements
- Maintain a Shift Change Log for briefing the oncoming shift
Requirements
What you’ll need- Junior (BA/BS in Public Health, or similar, with 2+ years work experience, or 4+ years work experience in an Emergency Operations Center environment)
- 0–2 years of Operations Center experience required
- Ability to obtain a Public Trust Clearance
- Expertise in the use of Microsoft Office (i.e., Word, PowerPoint, Excel and Outlook Mail)
- Ability to effectively communicate needs at all briefings to assist with operational strategy
- Ability to follow precise protocol for disseminating information to callers
- Ability to identify gaps in existing resources
- Ability to multitask in emergency situations
- Ability to be flexible with a strong sense of urgency
- Interpersonal communication: telephone, email, and business etiquette
- Strong proofreading skill and attention to detail
- Strong organizational skills
- Ability to follow protocols and procedures set forth by a provided set of instructions
- Proactive problem solver, actively addressing issues that arise through proper channels and within existing parameters
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Emergency Operations CenterPublic HealthMicrosoft OfficeEDSSStandard Operating Proceduresresponse protocoltriage supportdocumentationreportingmultitasking
Soft Skills
interpersonal communicationorganizational skillsattention to detailflexibilityproblem solvingcommunicationability to follow protocolsability to identify gapsability to assist with operational strategystrong sense of urgency
Certifications
Public Trust Clearance