Business Analyst, Watch Officer – C Shift

DecisionPoint Corporation

. Provide support to the 24/7 Emergency Operations Center (EOC) staff .

Posted 5/6/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide support to the 24/7 Emergency Operations Center (EOC) staff
Serve as the communication liaison between the EOC, supported Centers, Institutes and Offices (CIOs), outside federal agencies, health officials, and the public
Screen and triage all response-related calls, and transfer call to the appropriate subject matter expert (SME- Duty Officer/Communications Coordinator)
Receive, assess, and report response-related information in accordance with existing Standard Operating Procedures (SOPs) and protocols
Become proficient with EOC Database Support System (EDSS) for triage support and response protocol guidance
Document response-related calls in the appropriate CDC system, record all calls in the database by type, caller, etc., and record the specific action taken to satisfactorily accommodate the caller
Receive response-related reports and distribute to internal and external partners as requested
Triage response-related Requests for Information (RFI), for Assistance (RFA), or Resources (RFR) when received
Serve as action officer that follows up on response-related critical actions on behalf of the Duty Officer and/or Senior Operations Officer
Track critical actions for monthly report for Duty Officer and Senior Operations Officer
Coordinate with response task forces and teams to meet support requirements
When required, coordinate with the Duty Officer to update protocols and procedures related to triage of incoming response calls
Maintain a Shift Change Log for briefing the oncoming shift and participate in shift change briefs with the Duty Officer

Requirements

What you’ll need

Junior (BA/BS in Public Health, or similar, with 2+ years work experience, or 4+ years work experience in an Emergency Operations Center environment)
0–2 years of Operations Center experience required
Ability to obtain a Public Trust Clearance
Expertise in the use of Microsoft Office (i.e., Word, PowerPoint, Excel and Outlook Mail)
Ability to effectively communicate needs at all briefings to assist with operational strategy
Ability to follow precise protocol for disseminating information to callers
Ability to identify gaps in existing resources
Ability to multitask in emergency situations
Ability to be flexible with a strong sense of urgency
Interpersonal communication: telephone, email, and business etiquette
Strong proofreading skill and attention to detail
Strong organizational skills
Ability to follow protocols and procedures set forth by a provided set of instructions
Proactive problem solver, actively addressing issues that arise through proper channels and within existing parameters

Benefits

Comp & perks

Equal Employment Opportunity and Affirmative Action employer
No discrimination against applicants based on various factors
Authorization to share resume and personal information with subsidiaries

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Emergency Operations CentertriageStandard Operating Proceduresresponse protocolPublic HealthMicrosoft Officedatabase managementreportingmultitaskingproblem solving

Soft Skills

interpersonal communicationorganizational skillsattention to detailflexibilitystrong sense of urgencyeffective communicationproactive problem solvingability to follow protocolsbusiness etiquetteability to identify gaps

Certifications

Public Trust Clearance