Support Engineer

• Provide Tier 1 support including SharePoint intranet portal and collaboration tools support, general IT-related queries, incident and problem resolution initiation, directory services and application-specific password assistance, desktop and mobile phone support, call tracking and monitoring, basic operational training, mobile application issue support, loan and training of desktop/laptop computers, new user security training coordination, VPN support, and ticket ownership
• Provide Tier 2 support including SharePoint support, on-site desktop support, operational email support, copier/print services management, and mobile device management; perform software installations, break-fix services for desktops/laptops/peripherals, provisioning and setup of new computers, IT equipment decommissioning, and data destruction
• Manage Electronic Messaging and Desktop Support: enable/manage user email accounts, calendars, chat services, distribution lists, Microsoft OneDrive, email restoration, message tracking, and mobile device management; support software/hardware installations, troubleshooting, network device management, and OS upgrades
• Provide Local Office Support for applications, hardware, operating systems, printers, and other desktop-connected systems; perform imaging and reimaging of machines
• Provide Printer and Copier Support and assist with local and wireless network issues
• Provide End User Support for DHCP, DNS, and print/file services and Active Directory management including user groups, ACLs, account creation, and monitoring
• Handle Incident and Request Management for end-user computing devices including PCs and mobile devices

Desktop Support Technician

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

Customer Technical Support – Internal End User Support

ADAS Customer Support Technician

Support Analyst