Pediatric Sales Representative
BD
Desktop Support Technician
DecisionPoint Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $52,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Diagnosing and resolving routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of customer hardware and software components
- Providing technical assistance and solutions to customers as well as other IT staff or contractors
- Collecting specific and detailed information from reference sources, software utilities, or customers
- Performing basic troubleshooting of networks, web pages, desktops/laptops, and mobile devices
- Utilizing the Service Desk ticketing system to document all work, progress, and resolutions
- Educating customers on new processes and procedures
- Ensuring tickets are promptly assigned and processed and worklogs are continuously updated
- Contacting customers and resolving tickets within SLA timeframes
- Utilizing only BOR approved remote support tools to provide remote customer support
- Following up with customers to ensure accurate solution and customer satisfaction before closing each ticket
- Continual asset management including wiping, excessing equipment, equipment tracking
- Accomplishing administrative tasks such as required contractor training and filling out required forms in a timely manner
Requirements
- High School degree
- A minimum 3 years of experience
- Ability to obtain a Public Trust
- Computer imaging knowledge
- VTC/Conference room troubleshooting and support
- Utilizing the Service Desk ticketing system to document all work, progress, and resolutions
- Utilize only BOR approved remote support tools such as Bomgar, Remote Assist Launcher, Microsoft Remote Desktop
- Ensuring all work performed adheres to all BOR IT security policies
- Subject to all federal and state laws, rules and regulations, DecisionPoint requires all employees to be fully vaccinated against COVID-19
