Monitoring Incident and Event Management Advisory Specialist – Day Shift
DecisionPoint Corporation
Incident and Event Management Advisory Specialist
DecisionPoint Corporation
full-time
Posted on:
Location Type: Office
Location: Arlington • Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Monitor emails and team communications for all qualifying incidents and events to identify the need for potential advisories.
- Owning, tracking and reporting on Incident and Event Advisories.
- Anticipate potential advisory events and make sound decisions to ensure all advisory Service Level Objects (SLOs) are met.
- Provide an initial advisory report notification for all qualifying events within 15 minutes of alert or report.
- Provide an update or final advisory report notification for all qualifying events within 30 minutes of alert or report.
- Ensure advisory report information is accurate for all advisory notifications for all qualifying events.
- Update and maintain the advisory knowledge base articles and related standard operating procedures.
- Interact with key stakeholders to address advisory questions through email, call bridges and team communications.
Requirements
- High School Diploma with a minimum of 2 years of relevant experience.
- Strong ability to manage multiple tasks, stay detail-oriented, and work efficiently within time constraints in a fast-paced, multifaceted environment.
- Possess excellent verbal and written communication skills.
- A proven track record of providing exceptional customer service.
- Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1).
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
detail-orientedtime managementcommunication skillscustomer servicetask management
Certifications
Department of Homeland Security Public Trust Investigation (Tier 1)
