Client Experience Specialist
DecisionHR
full-time
Posted on:
Location Type: Office
Location: St. Petersburg • Florida • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Serves as the primary point of contact for an assigned book of business of clients.
- Evaluates and analyzes client and employee requests quickly, assess the best resource and/or appropriate resolution, communicating the resolution in a timely manner.
- Proactively escalates issues on the client’s behalf to ensure customer satisfaction.
- Follows through on all client referrals to internal department resources to ensure a timely response.
- Tracks and records client interaction in Salesforce.
- Maintains current knowledge of organization policies and procedures.
- Provides excellent customer service to client and employee while maintaining confidentially.
- Provides employment-related data and prepares required reports for clients in a timely manner.
- Present to clients via webinar or onsite demos of HRIS systems and/or training.
Requirements
- High School diploma or equivalent
- 1 – 2 years of experience in customer service or account management.
- Experience working with computer systems and Microsoft Office products.
- Must have excellent customer service skills.
- Excellent verbal/written communication and strong interpersonal skills.
- Ability to adapt to a fast-paced environment with changing priorities.
- Experience working with confidential information.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceaccount managementdata analysisreport preparationHRIS systems
Soft skills
excellent customer service skillsverbal communicationwritten communicationinterpersonal skillsadaptabilityproblem-solving
Certifications
High School diploma