Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
Translate customer needs into defined technical requirements and solution designs.
Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
Maintain documentation and best practices to support recurring or common post-go-live needs.
Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.

Requirements

3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
Experience with managing multiple concurrent requests from live customers.
Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
Ability to translate business requirements into scalable and maintainable solutions.
Comfortable working in a fast-paced startup environment with evolving priorities.
Salesforce certifications such as Sales Cloud Consultant, Business Analyst.
- **Nice-to-have Skills**
Experience in healthcare, credentialing, or related regulated industries.
Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools
Salesforce certifications such as Sales Cloud Consultant, Business Analyst,
Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud).

Benefits

Work Model – **Remote**
Employment Type - **Full-time**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce configurationSalesforce administrationtroubleshootingdata importsmanaged servicesSalesforce flowsSalesforce dashboardsSalesforce reportspermission setssolution design

Soft Skills

communication skillscross-functional collaborationtime managementcustomer satisfactionproblem-solvingadaptabilityattention to detailstakeholder managementdocumentationplanning

Certifications

Sales Cloud ConsultantBusiness Analyst