Design and ship Agentforce agents end-to-end: Topics, Actions, Instructions, Prompt Templates, and the Apex that backs them.
Configure Data Cloud grounding (DMOs, Data Graphs, retrieval patterns) so agents respond with real customer context.
Implement Agentforce Voice deployments: CTI integration, real-time transcription, intent detection, call summarization, escalation routing.
Build the Service Cloud foundation agents sit on: Case Management, Omni-Channel routing, Knowledge, Entitlements, SLA Milestones.
Design escalation logic that routes between autonomous handling and human agents based on case value, confidence, and business rules.
Own the Apex, LWC, and integration code that ties agents to the rest of the client's Salesforce org and external systems.
Lead technical discovery, scope Agentforce engagements, and translate support operation goals into concrete agent designs.
Run eval and quality review for agent responses before anything hits production.

Requirements

5+ years hands-on Salesforce development with demonstrated Apex, LWC, and Flow delivery on client engagements.
Shipped at least one Agentforce implementation in production.
Strong Service Cloud background: Case Management, Omni-Channel, Knowledge, and agent console configuration.
Salesforce Certified Agentforce Specialist.
Salesforce Certified Platform Developer I.
Client-facing consulting experience with an SI partner, boutique, or in-house consulting team.
Preferred Qualifications: Hands-on Agentforce Voice deployment, Service Cloud Voice implementation, Salesforce Certified AI Specialist or Service Cloud Consultant, Platform Developer II, Multiple production Agentforce agents shipped across different agent types, Track record of choosing a Flow or workflow over an agent when that was the right call.

Benefits

Work Model – **Onsite**
Employment Type - **Full-time**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ApexLWCFlowCTI integrationreal-time transcriptionintent detectioncall summarizationescalation routingCase ManagementOmni-Channel routing

Soft Skills

client-facing consultingtechnical discoveryscope managementtranslating goalsquality review

Certifications

Salesforce Certified Agentforce SpecialistSalesforce Certified Platform Developer ISalesforce Certified AI SpecialistSalesforce Certified Service Cloud ConsultantPlatform Developer II