Senior Solutions Architect – Pre-sales

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Senior Solutions Architect responsible for delivering technical excellence in pre-sales for AI intelligence solutions at TRM Labs. Leading client integrations and architecting solutions tailored to client needs.

Posted 6/22/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptPythonTypeScript

About the role

Key responsibilities & impact

Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact.
Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design.
Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals.
Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience.
Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise.
Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary.

Requirements

What you’ll need

Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer.
Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals.
Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript)
Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail.
High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes.
Bonus: Previous experience in AI development is highly preferred.

Benefits

Comp & perks

Competitive salary
Remote work options

ATS Keywords

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Hard Skills & Tools

API integrationSaaS productsPythonJavascriptTypescriptsolution designtestingdocumentationbusiness process designclient onboarding

Soft Skills

customer-facing skillsempathyproblem-solvingattention to detailinitiativeproactive approachcollaborationrelationship buildingcommunicationtechnical consulting