Virtual Assistant – Fulfilment

Decentralized Masters

Virtual Assistant handling communications and customer onboarding for a rapidly growing DeFi education company. Fully remote with supportive culture and dynamic team.

Posted 6/1/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage emails and communications
Escalation of customer queries
Drafting of reports and presentations
Clear and continuous communication with customer
General administrative duties
Onboarding of customers

Requirements

What you’ll need

Please submit you resume in ENGLISH
Native English speaker (or at least professional level)
Must be located in South America
Proven experience as a Virtual Assistant or relevant role
Customer Service experience is a must
Familiarity with Defi or Crypto an added advantage
Experience with word-processing software and spreadsheets (e.g. Google Suite)
Knowledge of online calendars and scheduling (e.g. Google Calendar)
Excellent phone, email and instant messaging communication skills
Excellent time management skills
Solid organizational skills
High school diploma; additional qualifications as an Administator or Executive Assistant are a plus

Benefits

Comp & perks

Competitive salary package
Full time
Unlimited PTO
Team off-sites
Young & dynamic culture with team members across 30+ countries
Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

word-processing softwarespreadsheetsGoogle Suiteonline calendarsschedulingGoogle Calendar

Soft Skills

communication skillstime managementorganizational skills

Certifications

high school diplomaAdministrator qualificationExecutive Assistant qualification