Director of Community – Operations

Decentralized Masters

. Design and execute the onboarding flow for every new member - from payment to Roundtable assignment .

Posted 5/12/2026full-timeRemote • Florida • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Design and execute the onboarding flow for every new member - from payment to Roundtable assignment
Target: 90%+ of new members fully activated within 14 days
Build the welcome sequence, orientation materials, and first-touch experience
Own the full sales pipeline from lead to close, managing the Closer and ensuring conversion targets are hit
Build and maintain the CRM (HubSpot) pipeline with proper stage definitions, automation, and reporting
Track and report on DM-sourced vs. outside-DM pipeline separately
Own the member experience layer: community, content calendar, member comms, feedback loops
Monitor engagement metrics and proactively address churn signals
Build the systems that scale community without scaling headcount proportionally
Plan and execute two major live events in Year 1: November 2026 and April 2027
Each event targets 30 new member conversions
Own all logistics, speaker coordination, venue, production, and follow-up
Own all member-facing communications: newsletters, deal alerts, community updates
Coordinate with marketing on external positioning and lead generation (from M4, $30K/mo budget)
Ensure brand consistency across all touchpoints
Own the technology layer: CRM configuration, automation, member portal, reporting dashboards
Select and implement tools; build the ops playbook for scale
Shared ownership with Director of Investments of overall member growth targets (directly tied to comp)
Direct ownership of retention, onboarding quality, and NPS
Direct reports: Closer, CSM (VC Associate coordinates with Director of Investments).
Responsible for hiring, onboarding, and performance management of operational team members

Requirements

What you’ll need

You have built revenue operations and commercial systems at organizations of 200+ people, and you have the receipts to prove it.
You are a CRM and sales pipeline architect, not just a user. HubSpot, Salesforce, or equivalent - you have configured it, automated it, and reported on it.
You have built or scaled a high-touch community, members club, mastermind, or premium membership product. You understand the difference between a Slack channel and a club.
You can produce live events for sophisticated audiences - the kind where the venue, the food, the conversation, and the follow-up all reflect on the brand.
You manage teams and write playbooks. You don’t want to be the bottleneck.
You operate on data. You set KPIs, you review them, and you are honest when the numbers say something is broken.
You move quickly without being sloppy. Founding teams reward both, and tolerate neither one without the other.

Benefits

Comp & perks

Build Your Legacy: This is a chance to build a category-defining company from the ground up, with your vision at the center.
Unfair Advantage: You are not starting from zero. You have a built-in distribution channel of thousands of engaged, high-trust members from Day 1.
Significant Upside: You will receive a competitive base salary, a performance bonus tied to growth, and an equity/carry package that gives you a direct stake in the club's success.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM configurationsales pipeline managementautomationreportingevent productiondata analysisKPI settingcommunity buildingonboarding process designmember retention strategies

Soft Skills

team managementcommunicationorganizational skillsleadershipproblem-solvingadaptabilityattention to detailstrategic thinkingcollaborationperformance management