Growth Analyst / Associate
Nibiru Chain
Web3
DeFi Analyst, Educator
Decentralized Masters
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $40,000 - $108,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Web3
About the role
- Take responsibility for the success of 130 students per month through cohort teaching models
- Methodically educate members on our platform by answering questions via email, text and explaining complex crypto concepts in a simplistic manner
- Make sure your assigned members have been communicated with no longer than 7 days
- Conduct Weekly Analysis of SMS and Email Response Rates
- Continuously follow up with members to ensure success, keeping the end goal in mind
- Help members progress through the DeFi Accelerator
- Engage with your members, Build rapport to increase renewal rate
- Co-lead Office Hours Live Sessions for Mastermind members
- Actively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor
- Tackle requests from the heads of department
- Monitor Community chat
- Manage Mastermind community, curate the circle channels, the support email
- Attend the live Office Hours and Market Updates for potential backups when needed
- Use various tools to track, communicate and gain valuable statistics for department needs
- Share your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance products
- Conduct research for various crypto trends and projects and present it in easy to read, ELI5 way
- Ensure support for each members needs (requests, answer questions, take action)
- Improve the customer journey and delivery (tweak the process)
- Actively participate and add value in team and company meetings
- Build tech tools that improve our product value, and help members in attaining their goals
- Flesh out the workflow process, adding improvements within each step of the way
Requirements
- Must be able to work EST time zone.
- Experience leading education initiatives, programs, etc.
- Experience in fast paced environments
- Strong exposure in the DeFi community and social media presence
- Must be a user of DeFi
- Comprehensive understanding of the crypto/blockchain space
- Excellent interpersonal skills
- Excellent emotional intelligence
- Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner
- Extreme open-mindedness to new ideas with a mindset of continuous learning
