Decagon

Solutions Architect

Decagon

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

SeniorLead

About the role

  • Partner with Account Executives to discover, qualify, and design solutions that deliver measurable ROI for enterprise customers.
  • Rapidly assess a customer’s technology stack and requirements, translating them into an integration strategy for Decagon’s platform.
  • Develop custom demonstrations on the Decagon platform tailored to customer-specific needs and value drivers.
  • Establish scalable pre-sales processes, technical playbooks, and reusable assets to support growth.
  • Act as a trusted advisor to enterprise prospects and customers, guiding them through how Decagon’s AI-native platform integrates into their technology environments to unlock measurable business value.
  • Define best practices for technical solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises at scale.
  • Establish technical credibility with stakeholders across the C-suite, business functions, and engineering teams.

Requirements

  • 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Sales Engineer, or Pre-Sales Consultant.
  • Ability to quickly understand complex enterprise technology stacks and connect them to Decagon’s platform capabilities.
  • Demonstrated success engaging with large organizations and aligning solutions with strategic business outcomes.
  • Strong technical proficiency in developing tailored demos, proofs-of-concept, and solution architectures.
  • 2+ years of direct AI/Generative AI sales engineering experience. (Even Better If)
  • Experience working in a high-growth startup environment. (Even Better If)
  • Hands-on experience integrating telephony infrastructure into enterprise systems. (Even Better If)
  • An engineering background (software engineering, systems engineering, or related). (Even Better If)
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