Customer Account Manager
Dean Dorton
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the overall success of assigned client accounts within the Software, Data and AI practice.
- Partner with delivery teams to ensure solutions are implemented successfully and aligned with client objectives.
- Monitor account performance, client satisfaction, and engagement health, identifying risks and opportunities early.
- Support forecasting of client needs, renewals, and expansion opportunities in partnership with practice leadership.
- Maintain accurate account documentation, engagement plans, and reporting.
- Build strong internal and external relationships through professionalism, accountability, and follow-through.
Requirements
- Bachelor’s degree in business, technology, or related field required.
- Two to four years of experience in client-facing account management, customer success, consulting, or a related role.
- Experience working with technology, software, data, or analytics solutions preferred.
- Demonstrated ability to manage multiple client relationships and priorities effectively.
- Software & Tools: CRM and client management tools, Microsoft Office Suite, Collaboration and project management tools
Benefits
- Flexible work schedules and environment
- Unlimited Paid Time Off (PTO)
- Paid family leave, medical leave, and maternity/paternity leave programs
- Retirement benefits, including a best-in-class employer match and automatic profit sharing.
- Telemedicine, mental health resources and wellness program reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successconsultinganalytics solutionsdata solutionssoftware solutions
Soft skills
client relationship managementprofessionalismaccountabilityfollow-throughprioritization