Customer Success Manager

Dealerware

Customer Success Manager at Dealerware transforming automotive retailers into mobility networks. Responsible for customer adoption, satisfaction, and retention strategies.

Posted 4/27/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.
Proactively monitor customer usage and identify opportunities for improved utilization of platform features.
Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.
Partner with customers to align platform use with their business goals and uncover growth opportunities.
Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.
Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.
Proactively identify upsell opportunities, introduce new features, and ensure customer renewals.
Handle escalations with professionalism and a focus on swift resolution.
Manage occasional training, ensuring a smooth and timely implementation process for new users.
Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.
Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.
Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.
Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.
Develop and contribute to scalable resources, including training materials, playbooks, and success templates.
Stay informed on industry trends, best practices, and customer success innovations to enhance your impact.

Requirements

What you’ll need

3+ years in customer success, account management, or a related customer-facing role in an automotive software company.
Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously.
Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving.
Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action.
Ability to travel domestically up to 20%.
A collaborative mindset and a passion for driving customer success and outcomes.

Benefits

Comp & perks

Competitive base salary with bonus incentive eligibility
Full benefits (medical, dental, vision, disability)
401(k) with company match
On-demand educational courses via LinkedIn Learning
Tuition reimbursement and continuing education
Unlimited paid vacation policy
Flexible work
Generous Paid Parental Leave program
Modern office and a dynamic team in downtown Austin with free parking
Friendly, small company environment with a progressive culture

ATS Keywords

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Hard Skills & Tools

project managementdata analysiscustomer success strategiesupsellingtraining developmentimplementation planning

Soft Skills

communicationinterpersonal skillscustomer-centric problem-solvingcollaborationrelationship building