Guide Salesforce-related initiatives, facilitating communication between cross-functional teams to ensure alignment with business goals aimed to further develop internal efficiencies
Lead comprehensive assessments of organizational capabilities to identify areas for improvement, providing actionable insights and recommendations to enhance efficiency and effectiveness
Customize Salesforce applications, including advanced object modeling, field configurations, record types, and page layouts, to meet dynamic business requirements
Develop and maintain complex Flows, data integration tools, and APIs to ensure a seamless integration between Salesforce and other enterprise applications
Collaborate with stakeholders to gather detailed requirements for new processes and initiatives, translating business needs into technical specifications and actionable plans
Oversee support intake channels, ensuring timely resolution of issues and continuous improvement of user experience
Liaise with stakeholders and leadership to communicate project progress, challenges, and opportunities, fostering a culture of transparency and collaboration

Requirements

Salesforce Administrator certification
3+ years of hands on, backend Salesforce Admin experience
Expertise in utilizing advanced Salesforce features, including Flows, integration tools, APIs
Experience in evaluating, implementing, and managing third-party applications from the AppExchange
Firm grasp of Service Cloud, Sales Cloud, CPQ, Einstein Analytics, Data Cloud, Visualforce and Lightning components, dynamic forms and actions
Experience with installed packages
Customer service mindset
Ability to prioritize business needs based on importance, urgency, or impact
Excellent time management skills
Preferred: Bachelor’s Degree in related field or equivalent experience
Preferred: Senior Salesforce Admin certification
Preferred: Experience using and configuring integrations between Salesforce and various applications (Ex: NetSuite, HRIS systems, CMS systems)
Preferred: Knowledge of business processes and IT project delivery methodologies, such as SDLC, agile methodology

Benefits

Medical, dental and vision insurance
Company matched 401K plan
Flexible PTO + Sick Leave
6 weeks paid Parental Leave
8 Paid National Holidays
Company-paid basic Life Insurance
Voluntary supplemental Life Insurance
Voluntary long-term/short-term disability insurance
Voluntary Pet Insurance
Optional Healthcare/Dependent Care FSA Account

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Salesforce AdministrationSalesforce FlowsAPIsData integration toolsAdvanced object modelingField configurationsRecord typesPage layoutsService CloudSales Cloud

Soft skills

Customer service mindsetTime managementAbility to prioritizeCommunicationCollaborationProblem-solvingOrganizational skillsStakeholder engagementTransparencyLeadership

Certifications

Salesforce Administrator certificationSenior Salesforce Admin certificationBachelor’s Degree in related field