DealerOn

Learning and Development

• Responsible for improving company performance through the design and development of effective learning solutions.
• Partner and build relationships with stakeholders to identify knowledge and performance gaps.
• Maintain working knowledge of assigned content and provide recommendations for training interventions.
• Research content by conducting interviews, attending courses, running focus groups, reviewing surveys, reviewing existing materials, participating in meetings and searching reliable external sources.
• Incorporates adult learning theory, motivational elements and learning best practices into the design and development of learning plans, prototypes, courses, and performance support for both instructor-led and computer-based learning.
• Employs rapid instructional design techniques to develop learning in a fast paced environment.
• Effectively leverage learning technologies and content development tools to design, develop and implement learning solutions.
• Manage and publish content to an LMS and CMS.
• Use elearning authoring tools to develop self-paced content.
• Stay abreast of automotive and digital marketing current events, challenges and needs.
• Review peer content and provide constructive feedback.
• Act as a lifelong learner, providing ongoing investment in time in gaining knowledge in DealerOn offerings and how they impact our customers, automotive industry knowledge and learning and development best practices.
• Administers surveys and assessments that measure improvement in productivity, retention, and effectiveness of training.
• Leverage results to improve offerings and communicate learning effectiveness to leadership.

Instructional Designer

Sales

• Provides prospects and Sales team members with sales-based and technical demo and presentation support
• Conducts SEO/Advertising audits as requested
• Supports the development and acceleration of the pace of sales by providing technical assistance and coordination for issue escalation management between Sales and supporting organizations including Customer Service, Implementation, and Customer Success Management
• Presents our products / solutions to prospects
• Negotiates & Closes New Business
• Conducts prospecting activities to develop New Business & support Existing Business retention
• Provides demo support to Sales team members
• Works with Sales team members as requested in the design of solutions to customer problems and sales opportunities
• Takes responsibility for customer issue escalation from the sales team, attempting to resolve issues prior to escalation to the technical service and implementation teams
• Acts as the single point of contact to the technical service and implementation teams for Sales escalations
• Oversees progress on escalated issues
• Coordinates issue resolution progress and status to the customer and the Sales team member who escalated the issue
• Conducts SEO/Advertising audits as requested by Sales team members
• Other duties as assigned

Product Sales Director

• Manage a team of Territory Sales Directors (TSD) within the assigned region
• Own overall responsibility for meeting monthly regional and assigned sales quotas
• Implement and drive individual accountability across the team in accordance with the Lead Science sales process
• Hire, train, manage, and retain a team of sales professionals
• Establish and build close relationships with lawyers, law firms, and contractors
• Enforce sales standards and practices that create quality sales
• Achieve revenue goals with accurate forecasting

Regional Sales Director

Salesforce Administrator

• Guide Salesforce-related initiatives, facilitating communication between cross-functional teams to ensure alignment with business goals aimed to further develop internal efficiencies
• Lead comprehensive assessments of organizational capabilities to identify areas for improvement, providing actionable insights and recommendations to enhance efficiency and effectiveness
• Customize Salesforce applications, including advanced object modeling, field configurations, record types, and page layouts, to meet dynamic business requirements
• Develop and maintain complex Flows, data integration tools, and APIs to ensure a seamless integration between Salesforce and other enterprise applications
• Collaborate with stakeholders to gather detailed requirements for new processes and initiatives, translating business needs into technical specifications and actionable plans
• Oversee support intake channels, ensuring timely resolution of issues and continuous improvement of user experience
• Liaise with stakeholders and leadership to communicate project progress, challenges, and opportunities, fostering a culture of transparency and collaboration

Customer Success Manager

• Ensure effective communication, understanding, and implementation of strategy and customer KPIs across cross-functional teams.
• Conduct regular analysis of customer and employee performance and operational efficiency through various BI and CRM tools.
• Complete annual performance reviews and quarterly goals for team members.
• Hold team accountable to departmental performance metrics and OKRs to foster continuous improvements.
• Conduct monthly team business reviews to address customer concerns and issues, providing solutions.
• Prioritize and enhance resolution of escalated customer issues; act as the escalation point for complex cases.
• Ensure employee performance aligns with company standards, conducting performance evaluations, and adhering to the progressive discipline process as per company policy.
• Conduct one-on-one meetings with CSMs to ensure daily tasks are accomplished and provide stakeholders with updates.
• Supervise daily team operations, including ensuring customer follow ups, reviewing of training codes, reviewing aging cases, responding and monitoring communication in slack rooms and email distributions.
• Verify that all team members have completed their training requirements.
• Keep the team updated weekly on all new information pertaining to products, procedures, customer needs, and company-related issues.
• Manage the interviewing and onboarding processes for new employees within the department.
• Utilize the Planner Board to track project statuses and provide updates to stakeholders.