Retention Specialist

Dealer Spike LLC

Retention Specialist at Dealer Spike responsible for retaining customers and revenue via phone and email support. Working with production and billing to facilitate customer success in implementation process.

Posted 5/5/2026full-timeRemote • California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Retain customers and revenue through phone and email support
Respond to customer inquiries and challenges
Work with Production to move customers through the implementation process
Work with Billing to answer customer inquiries about pricing
Mark customers Cancelled or Saved in the system
Organize and request credits/refunds when appropriate

Requirements

What you’ll need

2+ years’ experience in the following areas
Excellent Customer Service Skills
Excellent Phone Etiquette
Excellent Listening Skills
Written Communications
Organizational Skills
Sales Experience (not required)
Digital Marketing Experience (not required)
Best Practices Consulting
Internet Consulting

Benefits

Comp & perks

Equal employment opportunities (EEO)
Workplace harassment prohibition

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer Service SkillsPhone EtiquetteListening SkillsWritten CommunicationsOrganizational SkillsSales ExperienceBest Practices ConsultingInternet Consulting