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Technical Support Specialist III
Dealer Spike LLCTechnical Support Specialist III providing technical support via phone, email, and chat. A role that requires web development skills and customer service experience.
Tech Stack
Tools & technologiesBootstrapJavaScriptjQuerySCSS
About the role
Key responsibilities & impact- Provide technical support to all customers using a ticket-based case tracking system and knowledge base
- Maintain, update, and implement changes to client websites
- Handle customer requests via chat, email, and inbound/outbound calls
- Solve customer problems in a reasonable time frame
- Provide education/coaching to customers and co-workers
- Participate in training sessions on new web technologies and product features
- Create content for the Dealer Spike Knowledge Base
- Work with peers and supervisors to resolve low-level escalations
- Deliver a technical support experience that delights customers
Requirements
What you’ll need- Comprehensive knowledge of the Dealer Spike Web Platform
- Web development skills
- Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery
- Working knowledge of mobile-first, responsive web design, CSS frameworks such as Bootstrap and Flexbox
- Excellent written and verbal communication
- Critical thinking / problem-solving skills
- Previous customer service experience (2+ years preferred)
- Previous web development experience (1+ years preferred)
- Comfortable working in a team and managing frequent interruptions
- Clear speaking voice / good phone skills
Benefits
Comp & perks- LeadVenture provides equal employment opportunities (EEO)
- LeadVenture expressly prohibits any form of workplace harassment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HTMLCSSLESSSASSJavaScriptjQueryresponsive web designBootstrapFlexboxweb development
Soft Skills
communicationcritical thinkingproblem-solvingcustomer serviceteamworkcoachingtrainingtime managementinterpersonal skillsadaptability