Implementation Consultant
Roche
Implementation Specialist
Dealer Spike LLC
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNS
About the role
- Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date
- Serve as a liaison between the Implementation Specialist team and other teams within the Website Development department
- Explain and educate the customer on website standards and best practices
- Manage several customer projects at any given time and serve as a point of contact for your customers throughout the development of their website
- Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team
- Coordinate with the development team to deliver a quality product to the customer
- Perform small updates to customer websites. Send larger updates to our Builders and Graphic Designers for completion.
- Work with your customers to assist with getting their site live on their chosen domain. This will include purchasing and transferring domains as well as editing DNS record.
Requirements
- Interest in working directly with customers
- Strong customer service skills
- Strong communication skills, both written and spoken
- Proficiency with Microsoft Word, Outlook, Excel, etc.
- Working knowledge of Web site analytics
- Basic knowledge of website trends and best practices
- Time management, prioritization, and multi-tasking skills
- Ability to work in conjunction with other internal departments to achieve goals
- Must be comfortable keeping the client within specifications for the product
- Interest in Web Design, Web Development, Graphic Design or Project Management
- Preferred Skills Domain/DNS knowledge
- Basic knowledge of HTLM and using a CMS
- Knowledge of SEO best practices
- Basic project management skills
- Web design background
