Account Manager, Customer Success
Dealer Spike LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, Washington • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Develop professional relationships with clients
- Guide clients through increasing dealership's online presence
- Maintain customer relationships and sell additional services
- Assess website and marketing services for quality standards
- Facilitate client onboarding process
- Handle incoming customer comments and provide solutions
- Identify retention risks and provide proactive solutions
- Update job knowledge by participating in educational opportunities
Requirements
- 2+ years of Customer Service experience
- 2+ years of experience in B2B sales
- 1+ year of Digital Marketing experience preferred
- Experience working with a CRM preferred
- Excellent Time management and Organizational skills
- Strong Communication and Interpersonal Skills
- Ability to type 45 wpm
- Ability to multitask efficiently
- Proficient in Microsoft Word, Excel, and Outlook
- Strong technical aptitude
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceB2B salesDigital MarketingCRMTime managementOrganizational skillsTyping 45 wpmMultitaskingMicrosoft WordMicrosoft Excel
Soft skills
Communication skillsInterpersonal skills