Deako Lighting

Support Engineer

• Provide outstanding phone and email support, ensuring timely and effective resolution of customer issues.
• Assist with hardware installation, basic electrical troubleshooting, and software/app support.
• Troubleshoot and resolve issues with home automation integrations, including Alarm.com, Control4, Savant, Josh.ai, Crestron Home, Google Home, Alexa, and more.
• Create documentation for end users on common troubleshooting steps.
• Diagnose and provide clear advice to solve problems related to our smart home devices and mobile applications.
• Support integrators and electricians in configuring devices.
• Log all correspondence and actions in the company's systems to maintain a comprehensive record and improve product development.
• Escalate customer issues to the appropriate team members when necessary.
• Perform administrative support tasks, such as processing invoices, shipments, and returns.
• Collaborate cross-functionally with engineering and product teams and participate in team huddles.

Technical Support Specialist